Refund policy

Returns, Replacements & Refunds

CANOE objects are produced in small runs or made to order. Because of the way our products are produced, we do not accept returns or exchanges for change of mind, ordering the wrong size or color, or other buyer-remorse reasons.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact CANOE at casey@fromcanoe.com within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos of the affected item when applicable.

Once we review the issue, we may provide a replacement or refund at no additional cost to you. Please do not send an item back unless CANOE specifically provides return instructions.

Lost packages

If your package has not arrived and appears to be lost in transit, contact CANOE within 30 days of the estimated delivery date so we can investigate and determine the appropriate resolution.

Incorrect shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible.

Once fulfillment or shipping has begun, we cannot guarantee that an address can be changed. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before it can be resent.

Order cancellations

If you need to cancel an order, contact CANOE immediately at casey@fromcanoe.com.

We will make a reasonable effort to stop the order, but cancellation cannot be guaranteed once fulfillment has begun.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

Your bank or card issuer may require additional time to process and post the refund after CANOE submits it.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Questions about an order, replacement, or refund can be sent to casey@fromcanoe.com.